Press Release
Gothenburg, 2025-09-30
The mobile operator Three chooses coeo as new partner
The mobile operator Three has chosen coeo as its new debt collection partner. The collaboration means that coeo, with its strong focus on customer experience and smart technology, will manage the outstanding receivables for Three and its sister operator Hallon.
The goal is to create a simpler, smoother and more transparent experience for the customers, even in cases of overdue payments.
“We chose coeo because, like us, they understand the importance of the customer experience, dare to challenge and drive change in a traditional industry. With coeo, we have found a partner who shares our view on the customer experience and can support us in developing even better solutions for our customers,” says Solomon Seyoum, Credit and Collection Manager at Three.
“This is an important step towards a more modern and customer-friendly debt collection service. Together with Three, we are developing solutions that combine cutting-edge technology with a genuine focus on the customer experience. We have found a partner who shares our view that a positive customer experience is crucial – and who, like us, dares to challenge and transform their industry. I look forward to creating even more value for Three and their customers,” says Pernilla Almström, CEO, coeo Sweden.
“We are very happy and proud that Three and Hallon have chosen us as their debt collection partner. Three is a challenger in the market that always prioritizes the customer experience, which makes this collaboration especially exciting. For us at coeo, this is an important step in our growth journey and a confirmation that our modern, customer-focused approach is appreciated in the telecom industry,” says Henrik Ask, CCO, coeo Sweden.
About Three
Three Scandinavia (Hi3G Access AB) was founded in December 2000 with the vision of creating a completely new platform for mobile communication. Today, Three operates 3G, 4G, and 5G networks in Sweden and Denmark, employing approximately 2,000 people. Three Scandinavia is part of the global 3 Group, operating in eleven countries, and is owned by Hong Kong-based CK Hutchison (60%) and Swedish Investor AB (40%). Read more about three at www.tre.se and the 3 Group at www.three.com.
About coeo
coeo operates in eight countries and is one of Europe’s fastest growing debt collection agencies. We combine smart technology with deep expertise in receivables management. Together with our employees’ expertise and the latest in AI, we deliver efficient and customer-focused debt collection services.
Press contact
Malin Gustafsson
Marketing Manager
coeo Inkasso AB
+46 722 36 48 76
malin.gustafsson@coeo-inkasso.se